Windsor Hills Vacation Resort in Kissimmee, FL
Terms and Conditions




Reservation Process
Please visit our website or email us to check that your desired dates are available. You will be sent a reservation form which should be completed and returned by mail together with your deposit. We do need the original signed reservation form and not a photo copy. If booking is less than 4 weeks before your arrival then full payment must be sent with the booking form. Any balance is due 4 weeks prior to arrival. No reminder will be sent when the balance is due. Your reservation will be confirmed upon receipt of the signed reservation form and after your deposit has cleared the bank. The signing of the reservation form confirms acceptance of the Terms and Conditions by all persons occupying the property.

No claim can be made on the owners or managing agents for accidents, loss or injury (however caused). We strongly advise an all inclusive holiday insurance cover. The owners or agents do not accept any liability or responsibility for any injury caused as a result of the use of our property, pool or clubhouse. It is the responsibility of an adult member of the party, to ensure that children are always properly supervised when in the pool area. (Although, lifeguards are provided at the pool area). Children are not permitted in the pool, spa or pool area unattended. Posted pool rules must be adhered to while in the pool area.

Rental Charges
The rental charge is for up to 6 guests (for 2 bedrooms condo) and 8 guests (for 3 bedrooms condo). NO PETS and NO SMOKING ARE ALLOWED. The charge includes electricity, water, air conditioning, refuse collection, cable TV service, local telephone calls, and the use of linens and towels. The rental charge also does not includes all Florida taxes. A thorough cleaning of the property will be carried out before and after occupancy. Rentals of less than six days will incur a cleaning charge. It is expected that you will leave the property in a reasonably clean and orderly condition. Excessive dirt or work for the cleaning team will result in a charge to you.

Extra Charges
Check out time is 10:00 AM on the morning of departure. There is a charge for late check out of $60.00. Guests will be charged (from deposit) for any damage, loss or breakage in the condo or on the premises during your stay, including stolen items. The property will be inspected both before and after occupancy.

Age Limit
Florida Law requires that anyone under the age of 18 years old must be accompanied by an adult. We will not allow any extra guests staying in the condo beyond the allowed amount.

In the event of unforeseen circumstances, cancellation must be notified in writing by the party leader whose name appears on the booking form. In addition to Paypal refund fees (3% to 4% of your deposit), Cancellation will incur the following charges:
Cancellation Policy: For a full refund, cancellations must be made 30 days prior to the scheduled arrival date.
50% of deposit withheld if reservation is canceled within 15 to 29 days of arrival.
No refunds for cancellations made less than 14 days prior to the scheduled arrival date.
If the balance of payment is not received within 30 days prior to arrival, the owners reserve the right to cancel the booking without any refund.
No refunds for early departure.

We the homeowners or agents do not accept responsibility for any loss of personal items while staying in the property or after departure. It is your responsibility to take out appropriate insurance to cover all aspects of your trip, and to ensure that passports, visas and other documents are in order. Keeping valuables in the house is at your own risk, we accept no responsibility for lost or stolen property.
A great deal of care has been taken to ensure the accuracy of information we have provided. However, facilities and services may not be open or available due to renovation/maintenance works, adverse weather, or damage by a previous guest, that we have not had time to remedy before your arrival, etc. Where we are aware that a facility or service advertised in the information provided will not be available during the period of your stay, we will take steps, wherever possible, to notify you prior to travel. Some furnishings may also differ to that advertised.

We trust you will treat our condo with respect and that you will be respectful to other guests. Enjoy your stay at Windsor Hills Vacation Resort and we hope to have you as our guests again and again!

Mickey Adventure Condo & My Magic Home near Disney Condo / Owners.